Coverart for item
The Resource Dealing with difficult people

Dealing with difficult people

Label
Dealing with difficult people
Title
Dealing with difficult people
Subject
Language
eng
Summary
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
Member of
Assigning source
Provided by publisher
Cataloging source
MH/DLC
Dewey number
658.3/045
Index
no index present
LC call number
HD42
LC item number
.D43 2018
Literary form
non fiction
Nature of contents
directories
Series statement
HBR emotional intelligence series
http://library.link/vocab/subjectName
  • Conflict management
  • Problem employees
  • Emotional intelligence
  • Problem solving
  • Work
Label
Dealing with difficult people
Instantiates
Publication
Bibliography note
Includes bibliographical references
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
To resolve a conflict, first decide: is it hot or cold?: aim for warmth / Mark Gerzon -- Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks -- The secret to dealing with difficult people: it's about you -- Lenses to try / Tony Schwartz -- How to deal with a mean colleague: stand up for yourself / Amy Gallo -- How to deal with a passive-aggressive colleague: dont accuse them / Amy Gallo -- How to work with someone who's always stressed out: celebrate their victories / Rebecca Knight -- How to manage someone who thinks everything is urgent: help them understand the consequences / Liz Kislik -- Do you hate your boss?: managing up when personalities clash / Manfred F. R. Kets de Vries
Dimensions
18 cm.
Extent
viii, 141 pages
Isbn
9781633696082
Lccn
2017051988
Media category
unmediated
Media MARC source
rdamedia
System control number
20228083
Label
Dealing with difficult people
Publication
Bibliography note
Includes bibliographical references
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
To resolve a conflict, first decide: is it hot or cold?: aim for warmth / Mark Gerzon -- Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks -- The secret to dealing with difficult people: it's about you -- Lenses to try / Tony Schwartz -- How to deal with a mean colleague: stand up for yourself / Amy Gallo -- How to deal with a passive-aggressive colleague: dont accuse them / Amy Gallo -- How to work with someone who's always stressed out: celebrate their victories / Rebecca Knight -- How to manage someone who thinks everything is urgent: help them understand the consequences / Liz Kislik -- Do you hate your boss?: managing up when personalities clash / Manfred F. R. Kets de Vries
Dimensions
18 cm.
Extent
viii, 141 pages
Isbn
9781633696082
Lccn
2017051988
Media category
unmediated
Media MARC source
rdamedia
System control number
20228083

Library Locations

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      500 W. Broadway, Anaheim, CA, 92805, US
      33.831775 -117.919638