The Resource Dealing with difficult people
Dealing with difficult people
Resource Information
The item Dealing with difficult people represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Anaheim Public Library.This item is available to borrow from 1 library branch.
Resource Information
The item Dealing with difficult people represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Anaheim Public Library.
This item is available to borrow from 1 library branch.
- Summary
- At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
- Language
- eng
- Extent
- viii, 141 pages
- Contents
-
- To resolve a conflict, first decide: is it hot or cold?: aim for warmth / Mark Gerzon
- Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks
- The secret to dealing with difficult people: it's about you
- Lenses to try / Tony Schwartz
- How to deal with a mean colleague: stand up for yourself / Amy Gallo
- How to deal with a passive-aggressive colleague: dont accuse them / Amy Gallo
- How to work with someone who's always stressed out: celebrate their victories / Rebecca Knight
- How to manage someone who thinks everything is urgent: help them understand the consequences / Liz Kislik
- Do you hate your boss?: managing up when personalities clash / Manfred F. R. Kets de Vries
- Isbn
- 9781633696082
- Label
- Dealing with difficult people
- Title
- Dealing with difficult people
- Language
- eng
- Summary
- At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
- Assigning source
- Provided by publisher
- Cataloging source
- MH/DLC
- Dewey number
- 658.3/045
- Index
- no index present
- LC call number
- HD42
- LC item number
- .D43 2018
- Literary form
- non fiction
- Nature of contents
- directories
- Series statement
- HBR emotional intelligence series
- http://library.link/vocab/subjectName
-
- Conflict management
- Problem employees
- Emotional intelligence
- Problem solving
- Work
- Label
- Dealing with difficult people
- Bibliography note
- Includes bibliographical references
- Carrier category
- volume
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type MARC source
- rdacontent
- Contents
- To resolve a conflict, first decide: is it hot or cold?: aim for warmth / Mark Gerzon -- Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks -- The secret to dealing with difficult people: it's about you -- Lenses to try / Tony Schwartz -- How to deal with a mean colleague: stand up for yourself / Amy Gallo -- How to deal with a passive-aggressive colleague: dont accuse them / Amy Gallo -- How to work with someone who's always stressed out: celebrate their victories / Rebecca Knight -- How to manage someone who thinks everything is urgent: help them understand the consequences / Liz Kislik -- Do you hate your boss?: managing up when personalities clash / Manfred F. R. Kets de Vries
- Dimensions
- 18 cm.
- Extent
- viii, 141 pages
- Isbn
- 9781633696082
- Lccn
- 2017051988
- Media category
- unmediated
- Media MARC source
- rdamedia
- System control number
- 20228083
- Label
- Dealing with difficult people
- Bibliography note
- Includes bibliographical references
- Carrier category
- volume
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type MARC source
- rdacontent
- Contents
- To resolve a conflict, first decide: is it hot or cold?: aim for warmth / Mark Gerzon -- Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks -- The secret to dealing with difficult people: it's about you -- Lenses to try / Tony Schwartz -- How to deal with a mean colleague: stand up for yourself / Amy Gallo -- How to deal with a passive-aggressive colleague: dont accuse them / Amy Gallo -- How to work with someone who's always stressed out: celebrate their victories / Rebecca Knight -- How to manage someone who thinks everything is urgent: help them understand the consequences / Liz Kislik -- Do you hate your boss?: managing up when personalities clash / Manfred F. R. Kets de Vries
- Dimensions
- 18 cm.
- Extent
- viii, 141 pages
- Isbn
- 9781633696082
- Lccn
- 2017051988
- Media category
- unmediated
- Media MARC source
- rdamedia
- System control number
- 20228083
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.anaheim.net/portal/Dealing-with-difficult-people/ckMyY5zdI9o/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.anaheim.net/portal/Dealing-with-difficult-people/ckMyY5zdI9o/">Dealing with difficult people</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.anaheim.net/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="https://link.library.anaheim.net/">Anaheim Public Library</a></span></span></span></span></div>
