Coverart for item
The Resource Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities, Susan F. Benjamin

Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities, Susan F. Benjamin

Label
Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities
Title
Perfect phrases for dealing with difficult people
Title remainder
hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities
Statement of responsibility
Susan F. Benjamin
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1957-
http://library.link/vocab/creatorName
Benjamin, Susan
Dewey number
158.2/6
Index
no index present
LC call number
HM1166
LC item number
.B46 2008
Literary form
non fiction
Series statement
Perfect phrases series
http://library.link/vocab/subjectName
  • Interpersonal relations
  • Interpersonal communication
  • Conflict management
Label
Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities, Susan F. Benjamin
Link
Instantiates
Publication
Contents
Why address difficult people? -- Top seven imperatives of communicating with difficult people -- Unfriendly coworkers -- Coworkers who withhold -- Petty and gossipy coworkers -- Argumentative People -- Loud and obnoxious coworkers -- Negative coworkers -- When that negative, angry, or difficult employee is you -- Bully bosses -- Unfocused and forgetful bosses -- Distant, weak, or hands-off bosses -- How to ask for an overdue promotion or raise -- Micromanagers -- How to correct your boss's mistakes -- How to get a letter of recommendation from a reluctant boss -- How to say good-bye to a problem boss--without burning bridges -- Complainers -- How to address inappropriate behavior, dress, or hygiene -- Employees who spread rumors -- Lazy or lethargic employees -- Passive-aggressive employees -- Angry employees -- Stuck-in-the-box performers -- How to settle disputes between employees -- How to motivate employees who resist change -- Angry customers -- Antsy and anxious customers -- How to help customers adapt to changes -- How to resolve billing problems with customers -- How to manage demanding customers -- How to control a coworker from another department in a meeting with customers -- Difficult contractors -- Difficult vendors and suppliers -- How to negotiating finances with difficult vendors and contractors -- Disruptive participants in presentations
Dimensions
21 cm.
Extent
xi, 226 p.
Isbn
9780071493048
Isbn Type
(alk. paper)
Lccn
2007008360
System control number
  • 14759102
  • (OCoLC)ocn104703345
  • (OCoLC)104703345
Label
Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities, Susan F. Benjamin
Link
Publication
Contents
Why address difficult people? -- Top seven imperatives of communicating with difficult people -- Unfriendly coworkers -- Coworkers who withhold -- Petty and gossipy coworkers -- Argumentative People -- Loud and obnoxious coworkers -- Negative coworkers -- When that negative, angry, or difficult employee is you -- Bully bosses -- Unfocused and forgetful bosses -- Distant, weak, or hands-off bosses -- How to ask for an overdue promotion or raise -- Micromanagers -- How to correct your boss's mistakes -- How to get a letter of recommendation from a reluctant boss -- How to say good-bye to a problem boss--without burning bridges -- Complainers -- How to address inappropriate behavior, dress, or hygiene -- Employees who spread rumors -- Lazy or lethargic employees -- Passive-aggressive employees -- Angry employees -- Stuck-in-the-box performers -- How to settle disputes between employees -- How to motivate employees who resist change -- Angry customers -- Antsy and anxious customers -- How to help customers adapt to changes -- How to resolve billing problems with customers -- How to manage demanding customers -- How to control a coworker from another department in a meeting with customers -- Difficult contractors -- Difficult vendors and suppliers -- How to negotiating finances with difficult vendors and contractors -- Disruptive participants in presentations
Dimensions
21 cm.
Extent
xi, 226 p.
Isbn
9780071493048
Isbn Type
(alk. paper)
Lccn
2007008360
System control number
  • 14759102
  • (OCoLC)ocn104703345
  • (OCoLC)104703345

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